Establish support If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.
Select department：
When reporting repairs, provide detailed information as much as possible, such as the fault symptoms and the time of occurrence
Usage Instructions：
1. Please read the 『Help Center』 and use search engines wisely. Your question may have been answered many times, and finding the answer directly will save you more time.
2. Please select the correct department to submit your question, and the specific matters handled by each department are specified after the department name.
3. The working hours of each department are from 9:00 to 21:00 every day.
The questions you submit during working hours will be answered within 6 hours and resolved within 24 hours. Questions submitted outside of working hours should be answered by the on duty personnel as soon as possible.